Policies

Cancellation

Any orders cancelled within 48 hours of the order date will result in a 10% restocking fee. No cancellations will be granted after that time. Please contact the sales department via email at sales@valiantvault.com. Thank you for your cooperation. Personalized orders cannot be cancelled or refunded.

Refund Terms

Product(s) must have been purchased within the last 30 days, and show no signs of damage or abuse. Refunds, and/or product exchanges, are restricted solely to items purchased directly from Valiant Vault. After we have received the returned product, refunds will be processed within a month.

Refund Cost

Please note that we can only refund shipping costs for an error on our part. If you used a promotional code to pay for any item you are returning, you will receive a refund for only the out-of-pocket amount of that particular item. Proof of purchase is required.

Shipment

We utilize USPS shipping methods. For international orders, please do not forget to include a contact phone number for Customs Declarations. Given USPS shipments, the Customs fees and duties are the customer's responsibility.

Personalization

We now offer personalization on our products. We allow for up to 25 characters in 3 different fonts. If you are a business or having an event and you would like your logo on our products, please contact us at sales@valiantvault.com 

Shipping Times

Given the fact that our products are handcrafted and due to an increased demand for our products, please allow us 7-10 days lead time on all products. Thank you! 

Disclaimer

EXCEPT AS SPECIFIED ABOVE OR PROHIBITED BY APPLICABLE LAW: ALL EXPRESS OR IMPLIED CONDITIONS AND WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF CONDITION, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY OF ANY INFORMATIONAL CONTENT, ARE HEREBY EXCLUDED AND DISCLAIMED BY VALIANT VAULT; AND IN NO EVENT WILL VALIANT VAULT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES HOWSOEVER ARISING AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. PRODUCTS, PRICES, AVAILABILITY, SPECIFICATIONS, AND OFFERS ARE SUBJECT TO CHANGE OR CANCELLATION AT ANY TIME WITHOUT NOTICE.